How do I choose a fragrance online?

1. Explore scent preferences: Explore the scents you are drawn to, such as floral, woody, or citrus. 2. Consider the occasion: Different fragrances suit different occasions, lighter scents for daytime and stronger ones for evening events. 3. Trust your nose: Always test fragrances on your skin, as they can smell different when applied to your skin as compared to a paper.

Are your fragrances authentic?

Yes, our fragrances are sourced from trusted suppliers to ensure authenticity, quality, and customer confidence.

How long will a fragrance last?

Fragrance longevity depends on its concentration, skin type, and environment. For longer wear, apply to pulse points and moisturized skin, and choose an Eau de Parfum (EDP) or Parfum.

Where do you ship and how long does delivery take?

We proudly ship from Ottawa across Canada, with most orders arriving within 2–7 business days, depending on your location. You'll receive tracking information once your order ships so you can follow your delivery every step of the way.

What is your return policy?

At Aila Fragrance, customer satisfaction is our priority. We accept returns of unused, unopened, and sealed products within 30 days of delivery with proof of purchase. For hygiene and authenticity reasons, opened or used fragrances cannot be returned unless they arrive damaged or defective. Please contact our customer support team to begin the return process.

Do you offer international shipping?

We don't offer international shipping.

What makes Aila Fragrance different?

At Aila Fragrance, we offer 100% authentic luxury fragrances, carefully curated collections, and exceptional customer service at competitive prices. Our commitment to quality, trust, and helping you find your perfect signature scent is what truly sets us apart.

Are your products sourced directly?

Yes, our fragrances are sourced from trusted suppliers to ensure authenticity, quality.

Can you help me choose a gift?

At Aila Fragrance, we are happy to help you find the perfect perfume based on your preferences, personality, and occasion. Whether you love fresh, floral, woody, or oriental scents, we'll guide you to a fragrance you'll love with confidence.