Refund policy

At Aila Fragrance, we carefully package every order to ensure it arrives safely. If your item arrives damaged or defective, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Photos of the damaged product and packaging
• A brief description of the issue

Once we review your claim, we may offer a replacement or refund, depending on the situation and product availability.

Please do not discard the damaged item or packaging until your claim has been resolved, as we may require additional information or photos.

Damage caused after delivery, improper handling, or normal wear and tear is not covered under this policy.