Shipping policy

At Aila Fragrance, we carefully pack every order to ensure your fragrances arrive safely and securely.

 Processing & Shipping

• Orders are processed within 1–2 business days.
• Once your order ships, you will receive a shipping confirmation with tracking information.
• Delivery times may vary depending on your location, carrier, and seasonal delays.

 Shipping Charges

Shipping fees are calculated at checkout based on your delivery address and order size.

 Local Store Pickup

Want to save on shipping? Shop online and select “Store Pickup” at checkout. Please wait for your pickup-ready confirmation before visiting our store.

 Delivery Address

Please ensure your shipping address is correct before completing your order. Aila Fragrance is not responsible for delays or additional costs caused by an incorrect or incomplete address.

 Delays & Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's service. If your package is delayed, lost, or marked delivered but cannot be located, please contact us so we can assist you with the carrier.

 Our Promise

We are committed to providing secure packaging, reliable service, and an exceptional fragrance-shopping experience from checkout to delivery.